Customer Service is what separates companies that thrive from those that fail. This is why it is imperative that businesses invest in quality customer service training programs.
- Recognize how attitude affects customer service
- Identify customers’ true needs with empathetic listening
- Use outstanding customer service to generate return business
- Provide outstanding customer service over the phone
- Deal with difficult customers
- Know when to draw the line on abusive customers
Includes personality assessment and how to approach different personalities