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Don’t lose another Customer (6 hour session)

April 29, 2017 @ 9:00 am - 3:30 pm

$200

attitude

Customer Service is what separates companies that thrive from those that fail. This is why it is imperative that businesses invest in quality customer service training programs. 

Learning Outcome

  • Recognize how  attitude affects customer service
  • Identify customers’ true needs with empathetic listening
  • Use outstanding customer service to generate return business
  • Provide outstanding customer service over the phone
  • Deal with difficult customers
  • Know when to draw the line on abusive customers

Includes personality assessment and how to approach different personalities

Details

Date:
April 29, 2017
Time:
9:00 am - 3:30 pm
Cost:
$200
Website:
http://www.siennaliving.ca/Retirement/Locations/Peninsula-Retirement-Residence.aspx

Organizer

Hi Q Training
Email:
info@hiqtraining.ca
Website:
www.hiqtraining.ca

Venue

Sienna Senior Living
2088 152nd Street
Surrey, BC V4A 9Z4 Canada
+ Google Map
Phone:
6043139955