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September 2014

Negotiation Skills Part II of 2 (07:00 to noon)

September 19, 2014 @ 7:00 am - 12:00 pm
Mapei Training Site, 7440 Vantage Way
Delta, BC V4G 1H1 Canada
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$240

Reaching Consensus Apply strategies for identifying mutual gain Understand how to reach consensus and set the terms of agreement Deal with personal attacks and other difficult issues Use the negotiating process to solve everyday problems Negotiate on behalf of someone else

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Small Business Expo

September 20, 2014 @ 10:00 am - 4:00 pm
Surrey City Hall, 13450 104th Avenue
Surrey, British Columbia V3T 1V8 Canada
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 is hosting  In its inaugural year, the annual event for small businesses to display their products and services to the public as well as other businesses. The fair will host various small businesses that span across British Columbia, as well as keynote addresses by business leaders. The collection of businesses will provide opportunities for entrepreneurs to network with other businesses so as to increase their company profile and visibility. “It is important for small businesses to network and create relationships with…

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Respectful Workplace Course

September 24, 2014 @ 3:00 pm - 6:00 pm
The Royale Peninsula Marquis Theatre, 2088 152nd Street
Surrey, BC V4A 9Z4 Canada
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$33

how will you respond? In a world of countless differences between people, being able to create a work environment that allows each person to do his or her very best work is now one of the most important competencies that any organization can master. One facet of these great work environments is RESPECT. Respect promotes cooperation, open communication, creativity, commitment and safer workplaces. The most current research shows it also promotes greater job satisfaction and even improved physical health. As…

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October 2014

Respectful Workplace Course, Part 2 of 3

October 1, 2014 @ 3:00 pm - 6:00 pm
Sienna Senior Living, 2088 152nd Street
Surrey, BC V4A 9Z4 Canada
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$33

Now that you have identified uncivil, disrespectful behaviours, and measured the costs and rewards of changing behaviours (Session I), we will look at varied Conflict Resolution strategies, address the Root Causes of uncivil behaviours in the workplace, then improve our Listening and Inquiry skills. CCOHS

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Respectful Workplace, Part 3 of 3

October 8, 2014 @ 3:00 pm - 6:00 pm
Sienna Senior Living, 2088 152nd Street
Surrey, BC V4A 9Z4 Canada
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$33

In session 1 and 2, you've looked at behavioural indicators of uncivil behaviours, identified proper use of political correctness, and respectful manners; diagnosed the causes of uncivil behaviour; and improved your conflict resolution strategies to create a civil working environment.   In Session 3, we will create procedures to systematize civil behaviour, using various tools of negotiations and problem solving, then craft a civility policy for your business.  In the final section we will train how to address complaints and…

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November 2014

Training for Trainers – Lunch & Learn

November 19, 2014 @ 12:00 pm - 1:30 pm
from your computer, Canada + Google Map

Learn how to build a course with the Outcome in mind.   Send topics ahead of time to info@hiqtraining.ca

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May 2015

Overcome Resistance to Change

May 20, 2015
Sienna Living, 2088 152nd Street
Surrey, BC V4A 9Z4 Canada
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$195

Leader points the way Successfully survive change. Learning Outcome Review reasons for change Analyse stages of change (organizational, emotional, cultural) Manage resistance to change Survive Change Includes: 6 hour course, an electronic manual and 1/2 hour of coaching.

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October 2016

get your application in now for 2017 Training in Soft Skills, Essential Skills

October 8, 2016 @ 8:00 am - December 22, 2016 @ 5:00 pm
call for detail, #212-15875 Marine Drive
White Rock, BC V4B 5J2 Canada
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The Canada-B.C. Job Grant is accepting applications with training start dates between Jan. 1 – Mar. 31, 2017, for all streams. Applications with training start dates prior to Jan. 1, 2017 will continue to be accepted until those targets are met   https://www.workbc.ca/Employer-Resources/Canada-BC-Job-Grant.aspx

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January 2017

Listen to your customers like your life depends on it

January 13, 2017 @ 7:00 am - 10:30 am
from your computer, Canada + Google Map
free

assess your listening abilities with someone who you trust to be honest with you Check your listening skills and add quality listening skills to your tool kit

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February 2017

Want more Emotional Intelligence?

February 14, 2017 @ 9:30 am - 4:30 pm
Sienna Senior Living, 2088 152nd Street
Surrey, BC V4A 9Z4 Canada
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$360

deepen your empathic listening skills Ever feel like you’re a heartbeat away from quitting?  ­You may not have to. Come and learn more about how to: Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy Recognize, use and manage your emotions Verbally communicate your emotions with others Successfully communicate with others in a non-verbal manner Identify the benefits of emotional intelligence Relate emotional intelligence to the workplace Balance optimism and pessimism Effectively impact others

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