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April 2020

Negotiate like a pro

April 21 @ 1:30 pm - 5:00 pm

Negotiate like the professionals and move your business forward April 20, 2020 @ 8:30 am - 3:30 pm $325 Group Rates available Benefits from this course:  Improved business results, outcomes, and profitability; reduced unnecessary compromise and needless price discounting; and improved organizational and personal performance. Learning Outcome Identify the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating Apply basic negotiating concepts Lay the groundwork for negotiation Identify what information to share and what to keep…

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Happy Customers – Stronger Bottom Line

April 30

Don’t lose another Customer (6 hour session) April 30,2020 @ 9:00 am - 3:30 pm $250 Customer Service is what separates companies that thrive from those that fail. This is why it is imperative that businesses invest in quality customer service training programs. Learning Outcomes: Recognize how attitude affects customer service Identify customers’ true needs with empathetic listening Use outstanding customer service to generate return business Provide outstanding customer service over the phone Deal with difficult customers Know when to draw the line…

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May 2020

Grow your Team, Grow your Profits

May 2

Nurture your Team and watch it Grow Up May 2, 2020 @ 9:30 am - 4:00 pm $345 Learn to identify individual strengths and opportunities to build an effective team, and how to overcome the 5 dysfunctions of your team. Bring your team to apply what you learn and grow together. Best to learn this offsite so you can all concentrate. + GOOGLE CALENDAR+ ICAL EXPORT Details Date: May 2, 2020 Time: 8:30 am - 4:00 pm Cost: $245 Organizer Hi Q Training Email:…

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End Bullying

May 26 @ 8:00 am - 2:00 pm

tired of being told “You don’t listen”, or “You’re a bully”? May 26, 2020 @ 8:00 am - 2:00 pm $400 Advance your communication competencies and interpersonal skills. Improve your Listening Skills; Review your Personality Style, find your Fit; Learn how to be more Assertive; Communicate your Ideas with Clarity   we can do this in two early shifts at your workplace

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May 30 @ 8:30 am - 3:30 pm

INTERPERSONAL SKILLS May 30, 2020 @ 8:30 am - 3:00 pm $399  Group Rates apply Improve navigation between different personality types, different generations and genders; more favourable outcomes from your influential tactics. Learning Outcomes: See the difference between hearing and listening Improve the verbal skills of asking questions and communicating with power Identify what non-verbal communication is and how it can enhance interpersonal relationships Identify the skills needed in starting a conversation, moving a conversation along Recognize how the use of facts…

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June 2020

Resolve Conflict

June 2 @ 9:30 am - 3:30 pm

How productive is this team when they cannot resolve their conflicts? Increase your comfort level for conflict to increase higher levels of creativity, more sustainable solutions. Learning Outcomes Manage Your Emotions Review the symptoms of conflict Assess conflict styles Add flexibility to your communication patterns Attain commitment over compliance Improve problem solving Includes TKI assessments and resource E- booklet. + GOOGLE CALENDAR+ ICAL EXPORT Details Date: June 2, 2020 Time: 8:30 am - 3:30 pm Cost: 349$   Organizer HiQ Training…

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