Don’t lose another Customer (6 hour session) April 30,2020 @ 9:00 am - 3:30 pm $250 Customer Service is what separates companies that thrive from those that fail. This is why it is imperative that businesses invest in quality customer service training programs. Learning Outcomes: Recognize how attitude affects customer service Identify customers’ true needs with empathetic listening Use outstanding customer service to generate return business Provide outstanding customer service over the phone Deal with difficult customers Know when to draw the line…

Nurture your Team and watch it Grow Up May 2, 2020 @ 9:30 am - 4:00 pm $345 Learn to identify individual strengths and opportunities to build an effective team, and how to overcome the 5 dysfunctions of your team. Bring your team to apply what you learn and grow together. Best to learn this offsite so you can all concentrate. + GOOGLE CALENDAR+ ICAL EXPORT Details Date: May 2, 2020 Time: 8:30 am - 4:00 pm Cost: $245 Organizer Hi Q Training Email:…

tired of being told “You don’t listen”, or “You’re a bully”? May 26, 2020 @ 8:00 am - 2:00 pm $400 Advance your communication competencies and interpersonal skills. Improve your Listening Skills; Review your Personality Style, find your Fit; Learn how to be more Assertive; Communicate your Ideas with Clarity   we can do this in two early shifts at your workplace

INTERPERSONAL SKILLS May 30, 2020 @ 8:30 am - 3:00 pm $399  Group Rates apply Improve navigation between different personality types, different generations and genders; more favourable outcomes from your influential tactics. Learning Outcomes: See the difference between hearing and listening Improve the verbal skills of asking questions and communicating with power Identify what non-verbal communication is and how it can enhance interpersonal relationships Identify the skills needed in starting a conversation, moving a conversation along Recognize how the use of facts…