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April 2017

Negotiate like the professionals and move your business forward

April 28 @ 8:30 am - 3:30 pm
Sienna Living, 2088 152nd Street
Surrey, BC V4A 9Z4 Canada
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$325

Benefits from this course:  Improved business results, outcomes, and profitability; reduced unnecessary compromise and needless price discounting; and improved organizational and personal performance. Learning Outcome Identify the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating Apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA Lay the groundwork for negotiation Identify what information to share and what to keep to yourself Understand basic bargaining techniques Apply strategies for identifying mutual gain Understand how to…

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Don’t lose another Customer (6 hour session)

April 29 @ 9:00 am - 3:30 pm
Sienna Senior Living, 2088 152nd Street
Surrey, BC V4A 9Z4 Canada
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$200

Customer Service is what separates companies that thrive from those that fail. This is why it is imperative that businesses invest in quality customer service training programs.  Learning Outcome Recognize how  attitude affects customer service Identify customers’ true needs with empathetic listening Use outstanding customer service to generate return business Provide outstanding customer service over the phone Deal with difficult customers Know when to draw the line on abusive customers Includes personality assessment and how to approach different personalities

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May 2017

Nurture your Team and watch it Grow Up

May 12 @ 8:30 am - 4:00 pm
Sienna Living, 2088 152nd Street
Surrey, BC V4A 9Z4 Canada
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$245

Learn to identify individual strengths and opportunities to build an effective team, and how to overcome the 5 dysfunctions of your team. Bring your team to apply what you learn and grow together. Best to learn this offsite so you can all concentrate.

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Tired of watching your team overwhelmed – Coach them to manage their stress now

May 13 @ 8:30 am - 3:30 pm
Sienna Senior Living, 2088 152nd Street
Surrey, BC V4A 9Z4 Canada
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$245

Compare Distress and Eustress Calculate the cost of a stressed workplace. Characterize what the balanced company looks like Help your teams to de-stress and manage their commitments. does your team leave you hanging in the wind

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Say NO and mean it – ASSERT yourself and regain your respect

May 22 @ 9:30 am - 4:30 pm
The Royale Peninsula Marquis Theatre, 2088 152nd Street
Surrey, BC V4A 9Z4 Canada
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$245

In this course, we will discuss and practice the greatest assertiveness tool that works in all situations whether at home, work or in the community. Learn to avoid passive, aggressive or passive-aggressive behaviours in yourself and others.  Learn how to be assertive without having others fear you, prevent others from stopping you from reaching your goals and how to say "no" when your plate is already full. Cost includes: a trainee manual,  a certificate of attendance.

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tired of being told “You don’t listen”, or “You’re a bully”?

May 26 @ 8:00 am - 2:00 pm
Sienna Living, 2088 152nd Street
Surrey, BC V4A 9Z4 Canada
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$300

Advance your communication competencies and interpersonal skills. Improve your Listening Skills; Review your Personality Style and find your Fit;   Learn how to be more Assertive; Communicate your Ideas with Clarity   we can do this in two early shifts  at your workplace  

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What could happen if all of you got along?

May 27 @ 10:00 am - 2:00 pm
Sienna Senior Living, 2088 152nd Street
Surrey, BC V4A 9Z4 Canada
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$245

Consider the impact from assertive over passive or aggressive behaviours with customers, co workers and those in authority.

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INTERPERSONAL SKILLS

May 31 @ 8:30 am - 3:00 pm
Sienna Living, 2088 152nd Street
Surrey, BC V4A 9Z4 Canada
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$250

Improved navigation between different personality types, different generations and genders; more favourable outcomes from your influential tactics. Learning Outcome See the difference between hearing and listening Improve the verbal skills of asking questions and communicating with power Identify what non-verbal communication is and how it can enhance interpersonal relationships Identify the skills needed in starting a conversation, moving a conversation along Recognize how the use of facts and emotions can help bring people to your side Identify ways of sharing…

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June 2017

Conflict Strategies – which ones work for you

June 2 @ 8:30 am - 3:30 pm
Sienna Living, 2088 152nd Street
Surrey, BC V4A 9Z4 Canada
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250$

Conflict Strategies – which ones are most useful with your co-workers or customers?
Come and network with members from both Associations, get an overview of varied strategies of Workplace Conflict.

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Providing Constructive Criticism –

June 14 @ 8:30 am - 12:30 pm
Unnamed Venue, 56th Avenue and 275th
Langley, BC V4B 5J2
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$CA199

Being criticized is never fun. People in positions of authority, however, need to effectively deliver constructive criticism. Feedback that is not delivered well can cause dire results. Learn the basic characteristics of constructive criticism.             Constructive Criticism Be specific: Focus on specific actions, and do not bring in personal perceptions. Address controllable professional issues: Do not bring up personal shortcomings or issues that the recipient cannot change. Provide criticism early: Do not allow problems to…

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