INTERPERSONAL SKILLS

Interpersonal skills are important not only for employees working in a service industry, making frequent and continuous contact with the public; they are also critical for situations in which only company or organisational representatives are involved. Interpersonal skills entail effective verbal and non-verbal communication skills, and the ability to persuade, network, and negotiate strategically in pursuit of personal professional goals as well as success and achievement of company objectives. In this 6 hour workshop, participants will learn small techniques they can incorporate and modifications they can make in their behaviour that will make a big impact in their interaction with others, particularly those in professional contexts. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.