Hi Q Training works with partners to provide the best, specialist care for clients:
The Human Element™ for Organizational Effectiveness Case Studies:
Issue – High potential staff retention and executive level position preparation. Need to reduce the number of high potential employees leaving the organization and increase ability of high potentials to handle executive positions in 5–10 years.
Outcome – 65% of program participants garnered promotions after their participation in the program. Additionally, results included a $4.6 million increase in revenue and a savings of several million dollars in potential lawsuits. Overall, there were noticeable increases in lateral or internal promotions, increases in staff longevity, inter-departmental camaraderie, and more employee initiative. Memorial Sloan Kettering Cancer Center in New York City
Organization – UK Civil Service Department – Welfare distribution and Jobs Center Plus.
Issue – An area of the UK Civil Service Department was struggling with organization-wide employee absenteeism. At its height it was as high as fourteen sick days a year per person. An overall re-engineering process had disempowered leaders. They no longer saw themselves as agents of the change that needed to be delivered to meet cost savings, yet they were critical to delivering results.
Outcome – Within four months after the start of the project, absentee rates dropped to an average of nine per year and the department had a fourfold ROI. Overall, absentee rates fell by 50%. Eight years later they continued to keep an absentee average rate of seven days a year. The three teams of 250 employees each that were targeted to be trained in The Human Element moved from lowest performing to highest performing teams within an overall employee population of 26,000. The intervention process, powered by The Human Element, ensured that each leader was able to contribute to success and create three high performing regional teams, going from the bottom of the performance ladder to the top in just one year.
Organization – Peninsula Light Company, the second largest cooperative utility in the Pacific Northwest.
Issue – Leadership was not well respected, engineering accountability was lacking and the overall safety performance was horrific; with 1 in 5 employees injured on the job. Fear and division fractured relations between union/operations and salaried personnel. Contention and division challenged the water and electrical divisions.
Outcome – In just sixteen months:
Safety performance became best on record with a 60% improvement
Engineering Performance: 22% increase
Operations Performance: 60% increase
Reversed the income trend for the Water Department and it began to make a profit
Cost Improvement: $1,000,000
The sustainable culture shift allowed the results to improve in subsequent years
GMAC Consulting for strategic leadership and operational management
Northwest Institute of Technology for onsite safety management
The Emotional Intelligence Training Company to assess your EQ
Fast Forward Business Training and Coaching Centre for business & not for profit coaching, training and the Customer Service Experience.
other clients using The Human Element: American Medical Association, Boeing, Cornell University, Proctor & Gamble, NASA, Shell, Canadian Defense, Johnson & Johnson.