Part Two: Organizational Solutions – Enhancing Group Productivity

Understanding how teams work

• How compatibility among people affects productivity
• Rigidity, the enemy of teamwork
• Working with differences
• Effectively working with the stages of team development

Skills-building—teamwork

• Team formation
• Clarifying team structure
• Optimizing team functioning through dialogue and feedback
• Working through difficult conversations and interpersonal conflict

Skills-building—one-on-one

• Performance improvement through conversation
• Getting away from evaluation that produces defensiveness
• Using a common language to resolve issues and stay flexible
• Improving relationships with simple action steps

Group decision-making

• Incorporating everyone’s expertise, creativity, and intelligence
• What “buy-in” really means
• Getting rid of blocks that prevent implementation
• The “Yes” Method