Clash Test Smarties, Part 1

Want a smarter response when you clash/conflict with others?  Review the 5 common strategies for conflict and find the most effective.  This 2 part 2 hour course March 16 and 23 is ideal for those who consider themselves confrontation phobic.   Learn the steps to take to resolve a conflict (defuse emotions, analyze and resolve the issue)

Cost includes: a trainee manual, Conflict Style Assessment .