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Clash Test Smarties, Part 1
June 15 @ 9:00 am - 10:30 am$33
Want a smarter response when you clash/conflict with others? Learn about the 5 common strategies for conflict and find the most effective. This 3 part 1.5 hour each course is ideal for those who consider themselves confrontation phobic. Learn the steps to take to resolve a conflict (defuse emotions, analyze and resolve the issue)
Cost includes: a trainee manual, Thomas Kilmann Assessment .