|3rd Wednesday, noon
|Listen to your customers
|Improve listening skills;Identify quality customer service
|Consider right conflict strategy (from 5)
|Rebuild trust and improve relations at work, especially with customers
|Baseline Processing & Sales Techniques
|VISA Payment Decisions;Improve your sales approach. Assessing customer satisfaction w Survey Monkey
|Train the trainer
|Build a course with the end in mind. Design outcomes. (Send us topics before)
|Calculate the cost of a stressed workplace. Add kindness and appreciative inquiry to dialogue
|Consider impact of assertive versus passive behaviours
|Marketing & Advertising 101
|Clarify what makes your business special, How to influence customer perception.
As an incentive to complete the Training Needs survey before April 10 2014, Hi Q Training will provide a $25 coupon towards Hi Q Training courses. The coupon will expire by June 29th, 2014.