| 3rd Wednesday, noon | Topic | Skill Outcome |
| Feb 19 | Listen to your customers | Improve listening skills;Identify quality customer service |
| Mar 19 | Conflict | Consider right conflict strategy (from 5) |
| Apr 16 | Teambuilding | Rebuild trust and improve relations at work, especially with customers |
| May 21 | Baseline Processing & Sales Techniques | VISA Payment Decisions;Improve your sales approach. Assessing customer satisfaction w Survey Monkey |
| June 18 | Train the trainer | Build a course with the end in mind. Design outcomes. (Send us topics before) |
| July 16 | Stress management | Calculate the cost of a stressed workplace. Add kindness and appreciative inquiry to dialogue |
| August 20 | Assertiveness | Consider impact of assertive versus passive behaviours |
| September 17 | Marketing & Advertising 101 | Clarify what makes your business special, How to influence customer perception. |
| October 15 | Tba | |
| November19 | Tba | |
| December 17 | Tba |
As an incentive to complete the Training Needs survey before April 10 2014, Hi Q Training will provide a $25 coupon towards Hi Q Training courses. The coupon will expire by June 29th, 2014.