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Hi Q TrainingHi Q Training
Hi Q TrainingHi Q Training
  • Who We Are
    • About Hi Q
    • Judith McLean, Trainer
    • Our Clients
    • Testimonials
  • What We Do
    • Professional Development
    • Training Tools
    • Partners
  • Training
    • Business Ethics Skills
    • Coaching & Mentoring
    • Communication Strategies
    • Conflict Resolution Course
    • Customer Service
    • Emotional Intelligence
    • Employee Motivation Workshop
    • The Human Element
    • Interpersonal Skills
    • Leadership Training
    • Negotiation Skills
    • Succession Planning
    • Supervising Others
  • Courses
    • Career Change
    • Safe & Supportive Workplaces
    • Team Building
    • Training
  • Resources
    • Events
    • Blog
  • Contact
  • 604 313 9955

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Don’t lose another Customer (6 hour session)

April 29, 2017 @ 9:00 am - 3:30 pm

$200
  • « Negotiate like the professionals and move your business forward
  • Nurture your Team and watch it Grow Up »

attitude

Customer Service is what separates companies that thrive from those that fail. This is why it is imperative that businesses invest in quality customer service training programs. 

Learning Outcome

  • Recognize how  attitude affects customer service
  • Identify customers’ true needs with empathetic listening
  • Use outstanding customer service to generate return business
  • Provide outstanding customer service over the phone
  • Deal with difficult customers
  • Know when to draw the line on abusive customers

Includes personality assessment and how to approach different personalities

  • Google Calendar
  • iCalendar
  • Outlook 365
  • Outlook Live

Details

Date:
April 29, 2017
Time:
9:00 am - 3:30 pm
Cost:
$200
Website:
http://www.siennaliving.ca/Retirement/Locations/Peninsula-Retirement-Residence.aspx

Organizer

Hi Q Training
Email:
info@hiqtraining.ca
View Organizer Website

Venue

Sienna Senior Living
2088 152nd Street
Surrey, BC V4A 9Z4 Canada
+ Google Map
Phone:
6043139955
  • « Negotiate like the professionals and move your business forward
  • Nurture your Team and watch it Grow Up »

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