Don’t lose another Customer (6 hour session)

Customer Service is what separates companies that thrive from those that fail. This is why it is imperative that businesses invest in quality customer service training programs. 

Learning Outcome

• Recognize how  attitude affects customer service
• Identify customers’ true needs with empathetic listening
• Use outstanding customer service to generate return business
• Provide outstanding customer service over the phone
• Deal with difficult customers
• Know when to draw the line on abusive customers

Includes personality assessment and how to approach different personalities