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Don’t lose another Customer (6 hour session)
April 29, 2017 @ 9:00 am - 3:30 pm$200
Customer Service is what separates companies that thrive from those that fail. This is why it is imperative that businesses invest in quality customer service training programs.
- Recognize how attitude affects customer service
- Identify customers’ true needs with empathetic listening
- Use outstanding customer service to generate return business
- Provide outstanding customer service over the phone
- Deal with difficult customers
- Know when to draw the line on abusive customers
Includes personality assessment and how to approach different personalities