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Happy Customers – Stronger Bottom Line
April 30, 2020$250
Don’t lose another Customer (6 hour session)
April 30,2020 @ 9:00 am – 3:30 pm
Customer Service is what separates companies that thrive from those that fail. This is why it is imperative that businesses invest in quality customer service training programs.
Recognize how attitude affects customer service
Identify customers’ true needs with empathetic listening
Use outstanding customer service to generate return business
Provide outstanding customer service over the phone
Deal with difficult customers
Know when to draw the line on abusive customers
Includes personality assessment and how to approach different personalities
April 30, 2020
9:00 am – 3:30 pm
Hi Q Training