Learning Outcome

• See the difference between hearing and listening
• Improve the verbal skills of asking questions and communicating with power
• Identify what non-verbal communication is and how it can enhance interpersonal relationships
• Identify the skills needed in starting a conversation, moving a conversation along
• Recognize how the use of facts and emotions can help bring people to your side
• Identify ways of sharing one’s opinions constructively
• Learn tips in making an impact through powerful first impressions, situation assessment, and being zealous without being offensive